Shipping Policy

We aim to process all orders within 1–3 business days. Once your order has been shipped, delivery times will vary depending on your location, typically taking 8–11 business days for domestic deliveries. You will receive a tracking number once your order has been dispatched so you can follow your parcel in real time.

Please ensure that all shipping details are entered correctly at checkout. Root Essence™ is not responsible for delays or lost packages due to incorrect address information.

30-Day Money Back Guarantee
We are confident in the quality of Root Essence™ products. If you are not satisfied with your purchase, you are eligible for a 30-day money back guarantee.

To qualify:

• You must request a refund within 30 days of receiving your order
• Products must be returned in their original condition (used or unused depending on return reason)
• Proof of purchase is required

Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

Important Notes
Shipping costs are non-refundable unless the return is due to an error on our side (wrong or defective item sent). Sale or promotional items may be subject to different return terms.

For any return or shipping inquiries, please contact our support team at Rootessence@nextlvlbrands.org