Return & Refund Policy – Root Essence™

At Root Essence™, we want you to love your purchase. If you are not completely satisfied, this Return & Refund Policy explains how we handle returns, exchanges, and refunds.

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1. Returns

• You may return products within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the condition you received them.
• To initiate a return, contact us at Rootessence@nextlvlbrands.org with your order number and reason for return.

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2. Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.
• Please allow 5–10 business days for the refund to process.
• Shipping costs are non-refundable, except if the return is due to a defective or incorrect item.

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3. Exchanges

• We offer exchanges for incorrect or damaged items.
• Contact us immediately at Rootessence@nextlvlbrands.org with a photo of the item and order number.
• Once verified, we will ship a replacement at no additional cost.

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4. Damaged or Defective Products

• Inspect your package upon arrival.
• If an item is damaged or defective, contact us immediately with photos.
• We will provide a replacement or full refund, including shipping costs.

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5. Non-Returnable Items

• Products that have been used, altered, or damaged by the customer cannot be returned.
• Gift cards, digital products, or sale items marked as “final sale” are non-returnable.

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6. How to Return

1. Contact Rootessence@nextlvlbrands.org for return instructions.
2. Pack the item securely in its original packaging.
3. Ship to the return address provided by our team.
4. Track your return shipment for safety.

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7. Customer Support

For questions regarding returns, refunds, or exchanges:

Email: Rootessence@nextlvlbrands.org